Frequently Asked Questions
Everything You Want to Know
Sinaptikon is a medical travel platform that helps patients, especially from the U.S., access high-quality, affordable healthcare in Mexico. We connect you with certified doctors, organize your full journey and stay with you before, during and after your treatment.
No. We are not a hospital or clinic. We are a trusted facilitator that coordinates your entire experience, from medical appointments to travel logistics and post-treatment support.
Yes. All our partner doctors are certified specialists with proven experience. Many have international training and belong to respected medical associations. We only work with professionals we trust.
Most patients save between 40% and 70%, even after including travel and lodging. The exact amount depends on your procedure and destination.
No. All prices are presented upfront. We believe in absolute transparency. If anything changes, you’ll be notified before making any decisions.
Yes. In some cases, we offer personalized financing plans, depending on your location, employment status and procedure. Ask us for options during your free consultation.
You can pay securely with a credit/debit card, bank transfer or through an international payment processor. All transactions are protected and verified.
We provide follow-up care that includes telemedicine check-ins, recovery instructions and direct access to your doctor if needed. You’ll never feel left alone.
Our bilingual team is available 24/7. Whether it’s a medical question, a travel concern or emotional support, you can count on us at every step.
In many cases, yes, or even better. Mexico has internationally accredited hospitals and modern facilities. Our partner doctors prioritize patient-centered care, without the bureaucracy and delays common in other systems.
We offer a wide range of elective and functional treatments, including:
Plastic and reconstructive surgery
Dental implants and full-mouth restoration
Orthopedic surgeries
Bariatric procedures
Fertility and gynecology
Ophthalmology
Cardiology and more
After a brief online evaluation, our platform matches you with the most suitable doctor based on your medical, logistical and financial profile. You’ll receive options, prices and clear next steps.
We offer hand-picked hotels and recovery homes near your medical facility, all vetted for safety, cleanliness and comfort. You can choose based on your preferences and budget.
Our local coordination team arranges your pickup and drop-off and ensures you’re safely escorted to all appointments and recovery locations.
U.S. citizens do not need a visa for stays under 180 days. If you have a different nationality, we can help you understand the entry requirements.
Absolutely. Many patients travel with a loved one. We can arrange accommodations for companions and offer additional support if needed.
Our current focus is patients in the U.S. seeking care in Mexico. However, we welcome inquiries from other countries and will expand support based on demand.